Privacy Policy

1. Introduction

Skies Global Travel LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website at skiesglobaltravel.com or our travel booking services. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and mailing address provided when you contact us or create an account.
• Passenger and traveller information: Names, passport details, date of birth, nationality, and other information required to process travel bookings.
• Booking information: Details of the travel services you book, including destinations, dates, preferences, and booking references.
• Payment-related information: We collect information necessary to process payments, such as billing address and payment method type. We do not store full payment card numbers or CVV codes on our servers. Payment card data is handled by our payment processor(s) in accordance with PCI DSS standards.
• Technical information: IP address, browser type, device information, and usage data collected automatically when you visit our website.
• Communications: Records of enquiries, messages, and correspondence you send to us.

3. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings;
• Communicate with you about your bookings, enquiries, and our services;
• Process payments and prevent fraud;
• Comply with legal and regulatory obligations;
• Improve our website and services;
• Send you service-related communications (we will not send marketing communications without your consent).

4. Sharing Your Information

We may share your personal information with third parties only where necessary and appropriate:

• Travel Suppliers: Airlines, hotels, transfer companies, tour operators, and other travel service providers require your personal and passenger information to process and fulfil your booking. By making a booking, you consent to the sharing of necessary information with the relevant Suppliers.
• Payment processors: Your payment information is shared with our payment processor(s) to complete transactions securely.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, subject to appropriate confidentiality obligations.
• Legal requirements: We may disclose your information where required by law, court order, or regulatory authority.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, and to resolve disputes. Booking records are typically retained for a minimum of seven years for accounting and legal compliance purposes.

6. Cookies

Our website uses cookies and similar technologies. Please refer to our Cookie Policy for full details of how we use cookies and how you can manage your preferences.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of your personal information (subject to legal obligations);
• The right to object to or restrict certain processing;
• The right to data portability.

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at [email protected] or write to us at Skies Global Travel LLC, 209 Comly Rd Apt D28, Lincoln Park, New Jersey 07035, United States.