Skies Global Travel

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Refund & Cancellation Policy

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Important: Cancellation, amendment, no-show, and refund conditions vary depending on the airline, hotel, tour operator, transfer provider, activity provider, or other travel supplier, as well as the specific fare, room rate, package, or service booked. Always review the Supplier-specific terms applicable to your booking before confirming.

1. Supplier-Specific Conditions

Each travel Supplier (airline, hotel, transfer company, tour operator, activity provider, etc.) sets its own cancellation, amendment, and refund conditions. These conditions are determined by the Supplier and are outside the direct control of Skies Global Travel. Applicable conditions include but are not limited to:

  • Non-refundable fares, rates, or packages;
  • Partial refunds based on the timing of cancellation;
  • Amendment fees charged by the Supplier;
  • No-show policies (which may result in forfeiture of the full booking value);
  • Airline-specific baggage, rebooking, and change fee rules;
  • Hotel-specific check-in, check-out, and early departure policies.

Where Supplier cancellation and refund conditions are available at the time of booking, they will be displayed to you before you complete your booking. It is your responsibility to review these conditions before confirming.

2. How to Request a Cancellation or Amendment

To request a cancellation or amendment to a confirmed booking, please contact us as soon as possible:

Please have your booking reference (SKG-XXXXXXXX) ready when contacting us. We will communicate the applicable Supplier conditions and any fees or refund amounts that apply to your specific booking.

3. Refund Processing

Where a refund is due under the applicable Supplier conditions, we will process the refund to your original payment method. Refund timelines depend on the Supplier's processing time and your payment provider. We will keep you informed of the status of any refund request.

4. Failed, Declined, or Incomplete Payments

A booking is not confirmed until payment has been successfully processed and confirmed by the applicable Supplier. Failed, declined, cancelled, or incomplete payments do not create a confirmed booking and no travel services will be reserved or held on your behalf.

5. Skies Global Travel Service Fees

Any service fees charged by Skies Global Travel for booking assistance are separate from Supplier charges and may be non-refundable. Any applicable service fees will be clearly disclosed before you confirm your booking.

6. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance that covers cancellation, medical emergencies, and other unforeseen events. Skies Global Travel does not provide travel insurance.

7. Contact

For any questions about cancellations or refunds, please contact us at [email protected].

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